You can initiate a return for most new and unopened items within thirty (30) days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our facility within forty-five (45) days of delivery.*
We inspect all returned items and reserve the right to award a partial refund for opened or used products. If the return is a result of our error, we will refund the full cost of the merchandise and shipping charges. If the product is not damaged or incorrect, return shipping fees will apply and/or a partial refund may be issued.
All refunds are issued to the original method of payment. Once your return is processed we will send you an email with your refund details.
For return instructions, please visit How to Return an Item.
Returns Due to Damage in Shipping or Our Error
You may return items already damaged at the time of receipt, as well as incorrect items, without penalty.* Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund.
Products Returned After Thirty (30) Days
- Because products devalue over time, we may offer partial refunds for items returned more than thirty (30) days after delivery; provided, however, that such items must be received at our facility within 45 days of delivery;
- We may reduce the refund based on the condition of the merchandise;
- We may also deduct the original and return shipping charges from your refund;
- If we send you a replacement item, we must receive the original item at our warehouse within thirty (30) days of your return initiation. Otherwise, we reserve the right to charge you full price for the replacement item.
*See our Return Policy Exceptions for specific items exceptions and policies.
Return Policy Exceptions
Please consult our Return Policy Exceptions for information about any Non-Returnable Items, Product-Specific Return Policies, and Oversized Item Return Policies, as applicable.