Quench Welcomes Waterlogic
Questions about the combination?
We have your answers.
About the Combination
We are excited to announce that in the United States and Canada, Culligan’s Quench business will combine operations with Waterlogic USA & Canada. The combined business will create a leading provider of sustainable bottle-free drinking water solutions, serving more than 100,000 companies, including over 75% of the Fortune 500. Going forward, Waterlogic USA & Canada will operate under Culligan’s Quench brand, so on behalf of all of us – welcome to the Quench Family! Together, we are extremely excited about the benefits this combination will provide, including our enhanced product line and increased team size to better serve you.
Learn more about Culligan and Waterlogic’s combinationWaterlogic Products Reimagined As Quench Systems
Waterlogic’s WL2, WL7/still, and WL7/sparkling water coolers are now part of Quench’s advanced product line. These 3 machines have been renamed but they still offer the same great features you’ve come to know and love.
Waterlogic WL2:
Now the Quench Q6
Waterlogic WL7/Still:
Now the Quench Q9
Waterlogic WL7/Sparkling:
Now the Quench Q10
Explore Our Expanded Product Line Quench and Waterlogic's combined business operations gives you access to an upgraded product line with more hydration solutions for you to choose from.
Bottleless Water Coolers
Freestanding and countertop dispensers with cutting-edge filtration technology.
- 5 stages of filtration
- Touchless dispensing
- Reduces plastic waste
Ice Machines With Water
Choose from over a dozen ice dispensers, each with varying ice storage capacities.
- Certified filters, touchless dispensing
- High capacity ice production
- Available with cold and hot water
Sparkling Water
Dispensers
Bottomless bubbles with built-in filtration for your modern workplace.
- Sparkling and flavored options
- Touchless dispensing
- Choose from multiple unit sizes
Filtered
Coffee Brewers
Enjoy a wide selection of gourmet flavors made from your favorite brands.
- Variety of ways to brew
- Brewed with delicious, filtered water
- Easy replenishment of supplies
Customer Care & Billing
As we work to ensure your transition from Waterlogic to Quench is as seamless as possible, please note the following changes:
Service
To request service for your machine, please click here or call 1-888-554-2782.
Billing
- Your new Customer Care email address and phone number will be billing@quenchwater.com and 1-888-554-2782.
- Your invoice will have a new look and may be delivered at a slightly different time than before. Please click here to see a sample invoice.
- If you were set up on recurring credit card or ACH payments prior to the combination, your financial information will automatically transfer over to Quench’s billing system, and it will continue to run through Quench’s billing system.
- If you want to set up new recurring payments or make one-off credit card payments, you can do so through our Customer Portal. You will receive more information in December about registering for the Quench Customer Portal.
If you have any further questions, please review our FAQs below.
Frequently Asked Questions
Will my water service be affected?
No, your water service will remain unchanged, and we will continue to provide drinking water solutions to all businesses.
How can I request service on my machine?
FILL OUT THIS FORM to submit a service request.
If you are a Canadian customer requesting service, please call 1-888-545-7873 or email servicecanada@quenchonline.com.
Does my machine have to be replaced?
No, there won’t be a need to change your machine. Waterlogic technicians will be joining the Quench service team and Quench technicians will be trained on how to service Waterlogic machines. So, as long as you’re happy with your Waterlogic machine, you can keep it and we will be able to service it for you! However, if you want to upgrade to a new Quench machine, we can help you do that too! Just call our sales team at 844-441-8901.
When did Waterlogic become Quench?
The integration of Quench and Waterlogic began in November 2022.
What is Quench?
Quench is a leading water, ice, sparkling water, and coffee provider. Quench offers point-of-use drinking water solutions to businesses and workplaces across North America.
Why is the Waterlogic website moving?
The movement of the Waterlogic website and rebranding it to Quench is the last piece of our integration. The Waterlogic website will be redirected to Quench’s website starting on December 5, 2022. Merging Waterlogic and Quench’s websites will be part of our effort to continuously improve our customer’s experience as well as highlight the full range of products we supply.
Where can I find Quench on social media?
Our new social media locations are:
- LinkedIn: linkedin.com/company/quench-usa-inc
- Facebook: facebook.com/quenchwater
- Twitter: twitter.com/QuenchWater
- Instagram: instagram.com/quenchusa
I have more questions. Where do I go?
Visit our extended FAQ page here, fill out a form on our Contact Us page, or call our Customer Care line at 1-888-554-2782.
Waterlogic Dealers
Resources For Current and Prospective Dealers
Partner with the world leader in the high growth bottleless water industry with no franchise fees or start-up costs. We match our comprehensive sales and technical resources with your entrepreneurial drive and local market knowledge to help you grow.
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