Getting Back to Business After COVID-19

Per the World Health Organization, COVID-19 spreads from person-to-person through air-based droplets from the nose or mouth of a COVID-19 positive person. It has not been found in municipal water. According to the Water Quality Association (WQA), the COVID-19 virus is susceptible in the environment and is neutralized by the water treatment at your local municipal processing facility including UV sanitization, Ozone filtration, Chlorine, and/or Chloramine disinfectants.

Quench’s state-of-the-art filtration systems are designed to improve the taste and quality of municipal water, removing chlorine taste and smell and other contaminants that your municipal water may pick up as it travels through municipal infrastructure to your workplace. As such you do not need to replace your Quench filter to ensure your drinking water is clean. However, you should follow the precautionary steps to clean and sanitize your Quench machine.

Water Coolers and Sparkling Water Dispensers

  • Gather the following items:
    • A large glass, bucket, or container
    • Nonabrasive, disinfecting wipes or spray
    • Paper towels or cleaning rags
  • Flush your Quench machine(s) per the recommendations outlined below by dispensing water into your glass or bucket.
  • Water Coolers
    • Cold water: 2 gallons or for about 5 minutes (Unless if you have a Quench 810, then please flush 5 gallons or for about 10 minutes.)
    • Hot water: 1 gallon or for about 2 minutes
    • Ambient water: 1 gallon for about 2 minutes
  • Sparkling Water Dispensers
    • Cold water: 5 gallons or for about 10 minutes
    • Hot water: 2 gallons or for about 5 minutes
    • Sparkling water: 1 gallon or for about 2 minutes
  • Wipe the entire surface of your Quench machine, paying special attention to the dispensing area, paddles, and touchscreen, with a nonabrasive disinfecting household sanitizing spray or wipe.

Ice Machines

If you have a Quench bin ice machine (Quench 905, 990, 992, 994, 996 or 998) or a commercial capacity ice dispenser (Quench 980-50/985-50 or 980-90) please call our Customer Care team at 888-554-2782 to schedule a service technician visit to sanitize your machine.

If you have a standard capacity ice machine (Quench 940, 950, 970/975, 970-15/975-15, or 978/979) or high-capacity ice dispenser (Quench 980-12/985-12 or 980-25/985-25), please follow the instructions below to prepare your machine for your employees, guests, and customers.

  • Gather the following items:
    • A large bucket, preferable a 5-gallon bucket
    • Nonabrasive, disinfecting wipes or spray
    • Paper towels or cleaning rags
  • Turn off water supply to your Quench ice machine by turning the valve clockwise a quarter-turn.
  • Dispense all stored ice.
  • Disconnect the machine from the power outlet for 24 hours to melt any ice remaining in the machine. Be sure to unplug your machine directly from the power outlet, taking care to identify the proper power cord by following it from your ice machine.
  • After the 24 hour period, reconnect power and turn on water supply.
  • Dispense all ice that is made in the first 15 – 20 minutes. Please note it may take a few minutes for ice to dispense.
  • Flush water through the machine by dispensing water for about 1 minute.
  • Wipe the entire surface of your Quench machine, paying special attention to the dispensing area, nozzles, paddles, and touchscreen, with a nonabrasive, disinfecting household sanitizing spray or wipe.

Coffee Brewers

  • Gather the following items:
    • Nonabrasive, disinfecting wipes or spray
    • Paper towels or cleaning rags
    • Dish soap
  • Follow your users’ manual to clean the coffee brew funnel, pod holder, or K-Cup® holder with dish soap and hot water. Be sure to rinse thoroughly.
  • Run a brew cycle without any coffee grounds, pods, or K-Cups® to cycle hot water through the brewing mechanisms to sanitize them. Do not run soapy water through the coffee brewer.
  • Wipe the entire surface of your coffee brewer, paying special attention to touchscreens and buttons, with a nonabrasive, disinfecting household sanitizing spray or wipe.

Tips on Keeping Your Quench Machine Sanitized

  • Keep non-abrasive cleaning wipes or spray close to your Quench machine to sanitize the machine after each use.
  • Tape a 6-foot radius around the machine to ensure proper social distancing.
  • If your Quench machine is not installed near a sink, offer hand sanitizer so users can quickly disinfect their hands before and after dispensing their drinking water.

Want Help?

Our Customer Care team is standing by to help you troubleshoot these sanitization protocols. Call 888-554-2782 to speak with a Customer Care representative.  

Download Quench Machine Sanitization Instructions